Capability Insights Consulting

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Check in here for articles on building your organizational capability. 

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On Trust, Opinions and Being Judgemental

Posted on July 19, 2014 at 3:25 PM Comments comments (1)

There is interesting work being done to study trust and what makes us trustworthy as leaders, as employees and team mates.

 

Different groups break it down into various components. The components that resonate with me are:

- credibility

- competence

- integrity

- passion

 

Credibility and competence seem very linked. If I know what I'm doing, and do it well, and do it when I say I'm going to do it, others can begin to...

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Technology Leaders: Improve Software Quality

Posted on April 26, 2011 at 11:17 AM Comments comments (0)

This post is for IT leaders who want to improve the capability of their software quality group.

The article below is all about understanding the people and process involved in testing the software you build, buy and deploy.

The article is on a great web site called Software Quality Connection. Check out the article and the site!

I Think My Software Testing Grou...

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Managing Software Requirements

Posted on April 26, 2011 at 11:07 AM Comments comments (0)

As a business leader, you can help your IT supporters to build or buy you the software applications you need to enable your business processes.

You, or the people you designate, need to work through your needs of a software application. Your IT analyst can help you. An important area to consider is how your needs or requirements relate to one another. I recently wrote an articale on the website Sofware Quality Connection that talks about requirements traceability or the relationship bet...

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Managing Requirements for Purchased Software

Posted on April 26, 2011 at 10:37 AM Comments comments (0)

No business runs today without software (aka applications). I recently wrote an article on this topic for a great website called Software Quality Connection. Too often business and IT downplay the need for requirements for purchased software.

Check it out!

Requirements: Not Just for Application Projects

When Top Performers Slump

Posted on October 8, 2010 at 1:58 PM Comments comments (0)

How long is too long to carry a top performer who is not currently performing? And how to turn the situation around? The term top performer is not a title granted in perpetuity, but top performers must not be written off too quickly either.

 

Only very rare people are on the top of their game 100% of the time. Performance slumps happen. A performance slump is not a situation where an employee has clearly broken organizational or legal rules or standards and there needs to be ...

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Goals, Magic and Common Sense

Posted on September 7, 2010 at 4:04 PM Comments comments (0)

Very recently a report on whether SMART goals are dumb came to my inbox (Are Smart Goals Dumb).  This report takes direct aim at the SMART goals that so many managers and organizations lean on. SMART stands for Specific, Measurable, Achievable, Realistic and Time-bound.

 

This way of thinking through goal setting has been around for years. And I use the phrase “m...

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IT Productivity Means Change

Posted on August 29, 2010 at 2:09 PM Comments comments (0)

Unlike my regular posts, this one is a link to an article I wrote for Dell and IT Expert Voice. Check it out!

 

Here's the link...

http://lt.dell.com/lt/lt.aspx?CID=57468&LID=1495471&DGC=SM&DGSeg=CBG&DURL=http://content.dell.com/us/en/enterprise/d/large-business/improv...

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12 Lessons in Leadership or Hitting Brick Walls While Gaining Gray Hair

Posted on August 24, 2010 at 6:48 PM Comments comments (1)

Leadership isn’t something that is available only to those of us with gray hair. But, there is something to be said for the lessons that the University of Life teaches us along the way to those gray hairs!

 

So, below are 12 lessons I’ve learned (or more realistically that I am working on learning) around leadership.

 

  1. The only way to grow power is to give it away. I have not yet met a leader who isn’t drawn to power. T...
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Process improvement benefits - where to look

Posted on August 17, 2010 at 3:14 PM Comments comments (0)

Identifying, analyzing and making changes to business processes takes time and effort, and incurs expense. Changing how things are done impacts roles and responsibilities and can trigger employee resistance. Before embarking on process reviews and changes, it is wise to consider the types of benefits you might gain.

 

Each organization is different and the actual benefit numbers will vary, but below are some common benefit areas to be aware of and better yet to plan for.

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5 Things I Want From a Leadership Team

Posted on July 26, 2010 at 11:21 AM Comments comments (0)

It is election campaign time in my city. You’ve all been there, you know how it works. Each person claims they’ll be the best leader, that they have the “right stuff” to lead their area/ward/city.

 

Last week I was able to talk to three candidates covering three different areas of the city. It was an interesting conversation as they were not running against one another so political postering was minimal. None of them actually asked me what I as a const...

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